Being the first people saw when entering the office and the last when exiting, a friendly atmosphere is necessary to make people feel welcome. Encourage your staff to become familiar with patients through formal introductions and a smile.
Be mindful and involved in your employees’ performances. Use software that monitors calls to ensure they are aware of proper phone etiquette.
Your staff cannot be prepared to effectively assist clients if they are not up-to-date on the business details from policy to operations. Keep them informed on several moving parts of the company including marketing and procedure.
You are running a business and it’s your staff’s job to sell it. Teach them methods of ethos, appealing to clienteles’ emotions to inform and influence them to further invest in your services.
When all of the above practices fall into place, patients will be comfortable sharing their experiences with your business. At this point, your dental receptionists can engage with the client in a kind manner that influences positive feedback.