4 WAYS TO ADDRESS NEGATIVE ONLINE REVIEWS
In today’s digital world, your online reputation is often the first thing that potential customers learn about you when searching for your restaurant on the web. Yelp is among the most popular review sites for leaving restaurant reviews and even one bad online review can cause a potential customer to have second thoughts about your establishment.
Online reviews are so important that even if a restaurant is referred by a friend or family member, most people will still look at Yelp reviews before deciding to make a visit. In fact, a Yelp review may be even more trusted than a personal recommendation. At Branding Los Angeles, our restaurant reputation management team specializes in reputation management for restaurants and has helped food establishments in a variety of ways.
✓ The best timeline for responding to unhappy customers
✓ A sample response to a negative review
✓ The recommended length for a good response