4 WAYS TO ADDRESS NEGATIVE ONLINE REVIEWS
In today’s digital world, your online reputation is often the first thing that potential clients learn about you when searching for your name on the web. Yelp is among the most popular review sites for leaving physician reviews and even one bad online review can cause a potential patient to have second thoughts about your medical practice.
Online reviews are so important that even if a physician is referred by a friend or family member, most people will still look at Yelp reviews before deciding to make an appointment. In fact, a Yelp review may be even more trusted than a personal recommendation. At Branding Los Angeles, our medical reputation management team specializes in reputation management for medical practices and has helped doctors in a variety of ways.
✓ The best timeline for responding to unhappy patients
✓ Maintaining HIPAA compliance
✓ The recommended length for a good response